Privacy & Legal

This policy is effective from and was last updated on: 19.05.2018

GDPR PRIVACY POLICY

This privacy policy sets out how we use and protect any information that you provide us with when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

What we collect
The only information we ask you for is your ‘contact information’, specifically, though not limited to, your name, address, telephone number and your email address, and only then if you have chosen to book a holiday through this website or through ‘Fellside Holiday Cottages’ via the booking system on their website. This is an ‘opt-in’ system. We do not collect the data of individuals or companies who visit this website. To review Fellside Holiday Cottage’s Privacy Policy (which is in line with our own), please visit this link.

How long do we keep your data for?
We keep your data, (in compliance with GDPR guidelines) for a ‘limited’ and ‘reasonable’ amount of time. Currently we store data for up to 18 months from the end of your holiday booking after which time it will be deleted. We keep this data for this period of time mainly because some guests like to re-book the same time each year, and it’s helpful to be able to populate their details without having to ask them to resupply their contact information each time. The only potential exception to this policy in the future would be if you specifically requested to be kept informed by us. Typically companies do this in the form of a newsletter or via offers and promotions. The mechanism for this would be via an ‘opt-in’ a form, and our data protection policy would be updated accordingly. The website does not presently offer this.

What we do with the information we gather
We require this information only to be able to manage your booking and to respond to you via email or telephone if necessary in connection with your booking and/or during your holiday should that be necessary.

We do not use this information to:
Send promotional emails about new products or contact you with offers or other information that you have not requested;
Contact you for market research purposes;
Contact you by unsolicited email, phone, fax or mail – we will only respond to a phone call email or fax that you have made/sent us.

Cookie Policy
Our website uses session cookies. Cookies are small text files that are placed on your computer or mobile device when you visit our website. Session cookies enable you to move from page to page within our website and any information you enter to be remembered. A session cookie is deleted when you close your browser or after a short time.

When you visit our website for the first time, you are greeted by a pop-up window. You can opt to be taken to this, (our Privacy & Legal page), to read our privacy policy in full and learn about how we protect your data inline with GDPR guidelines. You do this by clicking on the ‘Read More’ button. Please click ‘OK’ to allow ‘all’ cookies or ‘Refuse’ to decline the use of third party ‘non-functional’ cookies. Cookies are stored on the system for 30 days only and then automatically deleted. Please note this website currently only uses essential cookies so there is presently no difference to data collection and storage, (or how this websites displays), should you select ‘OK’ or ‘Refuse’. If ‘non-essential’ cookies are employed in the future, our cookie policy will be amended accordingly.

Cookies are used in the following ways on our website:
Online enquiry, registration and contact forms – we use session cookies on all our online forms, such as that on the contact and email registration pages. This is used to allow you contact us via our website

The use of cookies in these ways is to improve the functionality of our website and your experience when using it. Cookies can be disabled by changing the settings on your browser. If you do decide to disable cookies, you may not be able to access some areas of our website.

Google Analytics – we use Google Analytics to provide us with information about how you use our website. We use this information to compile statistics and to help us to improve our website and the services we offer. Google uses cookies as part of this process to collect anonymous information, including the number of visitors to the website, where they have come to the website from, the pages they visit and the length of time they have spent on the website. Google are making changes to their software to ensure that their processes are GDPR-compliant.

Links to other websites
Our website contains links to other websites of interest. Please note that once you have used the links to leave our site, we do not have any control over the website visited. Consequently, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payment details
We do not store your credit or debit card details. You have the option to pay online via our online booking system using third-party payment portals – either PayPal or Stripe. Please refer to their respective privacy & data policies. Rowling End & The Mouse House does not have access to your credit or debit card details.

Joanne Roberts is the nominated data-protection officer for this website. This website has been developed with GDPR compliance in mind. Joanne can be contacted by email at: joanne@fellsideholidaycottages.co.uk

You have the following personal data rights:
The right to be informed;
The right of access;
The right to rectification;
The right to erasure (data records must be retained for a certain time period);
The right to restrict processing;
The right to data portability;
The right to object.

Further details of these rights can be seen at the Information Commissioner’s website.

Comments, suggestions and complaints
Please contact Joanne Roberts for a comment, suggestion or a complaint about your data processing at joanne@fellsideholidaycottages.co.uk or 017687 77025. We take complaints very seriously.

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.