Terms & Conditions - Rowling End

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Bed linen and towels
Bed linen and towels are provided for guests for the duration of their stay at Rowling End.

Smoking
Guests are requested to observe a no smoking policy.

Cleanliness / breakages / damages
You are responsible for any breakages or damage you cause to the property and its contents. Please report these before you leave (otherwise we will send an invoice which will include an administration charge of £25. Please note that we don't normally charge for minor breakages (e.g. glassware, crockery) provided that these have been reported. Rowling End is thoroughly cleaned between holiday lets. However, because only a limited period is available, we ask that you leave the property and its contents clean and tidy. We reserve the right to make an extra charge of £35 where extra cleaning is required.

Liability
We do not accept liability for damage, loss or injury unless caused by proven negligence or omission by ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you.

Complaints
Should you find any faults or have any complaints during your stay, please advise us of these immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration.